Refund policy

At Zubrix, customer satisfaction is our priority. If you receive a damaged, defective, incorrect, or incomplete product, you may request a return or replacement within 24 hours of receiving your order.

To be eligible, the product must be unused, in its original condition, and returned with its original packaging, tags, and accessories. Customers must provide clear photos or videos showing the issue as proof.

Once your request is reviewed and approved, we may offer a replacement or refund depending on the situation. Refunds, where applicable, will be processed after the returned product is received and inspected.

Important: Return or refund requests submitted after 24 hours of delivery may not be accepted. Products damaged due to misuse, improper handling, or normal wear and tear are not eligible for return or refund.

For return or refund assistance, please contact Zubrix Customer Support as soon as possible after receiving your order.